Privacy Policy

Last updated: 10/21/2025

1. Introduction

Athlytic ("we," "our," or "us") operates a software-as-a-service platform that enables businesses to manage their customers and provide training services. This Privacy Policy explains how we collect, use, and protect information in two distinct contexts:

Information collected directly from businesses using our platform ("Business Users")
Information collected from customers of those businesses ("Customer Users") through our platform

Important: Athlytic acts as a service provider to Business Users. We do not have a direct relationship with Customer Users and are not responsible for how Business Users handle Customer User data.

2. Information We Collect

2.1 Business User Information

We collect information from Business Users including:

Account information (name, email, business details)
Payment and billing information
Usage data and platform analytics
Support communications

2.2 Customer User Information

We process Customer User information on behalf of Business Users, including:

Personal information provided by customers to businesses
Training records and progress data
Communication data between customers and businesses
Usage data within the platform

Note: Customer User data is collected and controlled by Business Users. Athlytic processes this data only as a service provider under the direction of Business Users.

3. How We Use Information

3.1 Business User Data

We use Business User information to:

Provide and maintain our platform services
Process payments and manage subscriptions
Provide customer support
Improve our platform and develop new features
Comply with legal obligations

3.2 Customer User Data

We process Customer User data solely to:

Provide platform services to Business Users
Enable Business Users to manage their customer relationships
Maintain platform functionality and security

4. Data Sharing and Disclosure

We do not sell, trade, or rent personal information. We may share information in the following circumstances:

With Business Users regarding their own data and their customers' data
With service providers who assist in platform operations
When required by law or to protect our rights
In connection with a business transfer or merger

Important: Athlytic does not share Customer User data with third parties except as necessary to provide services to Business Users or as required by law.

5. Payment Information and Credit Card Data

Athlytic does not store, process, or have access to credit card details or other sensitive payment information. Payment processing is handled entirely by our third-party payment providers.

Credit Card Storage: We do not store credit card details on our servers or in our databases.

Payment Processing: All payment transactions are processed securely through our payment providers using industry-standard encryption and security measures.

Payment Provider Policies: Business Users and Customer Users should review the privacy policies and terms of service of our payment providers for information about how they handle payment data.

Limitation of Liability: Athlytic is not liable for any damages, losses, or issues arising from the use of third-party payment providers, including but not limited to:

Payment processing failures or errors
Data breaches or security incidents involving payment providers
Disputes between users and payment providers
Compliance issues with payment provider terms and conditions

Users are responsible for reviewing and understanding the terms and conditions of our payment providers before using their services.

6. Data Security

We implement appropriate technical and organizational measures to protect personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection

7. Data Retention

We retain information for as long as necessary to provide our services and comply with legal obligations:

Business User data: Until account closure plus applicable legal retention periods
Customer User data: As directed by Business Users or until no longer needed for service provision

8. Your Rights

8.1 Business User Rights

Business Users have the right to:

Access, update, or delete their personal information
Export their data
Object to certain processing activities
Withdraw consent where applicable

8.2 Customer User Rights

Customer Users should contact their Business User for data-related requests. Athlytic will assist Business Users in fulfilling such requests as required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify Business Users of any material changes via email or platform notification.

12. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]

Address: [Your Business Address]

Phone: [Your Phone Number]

13. Limitation of Liability

Important: Athlytic provides platform services to Business Users. We are not responsible for how Business Users handle Customer User data or for any claims arising from the relationship between Business Users and their customers. Business Users are solely responsible for their compliance with applicable privacy laws and their own privacy obligations to their customers.